Case Detail Page
View the details of a case such as the user assigned to it, related bugs, discussion threads, related contacts, activities, and history. You can create and manage any of these items from the appropriate sub-panel.
- To edit case information, click Edit, make the necessary revisions, and click Save.
- To duplicate the information, click Duplicate. You can then make modifications to the record and save it as a different record. You can then make modifications to the record and save it as a different record. The system displays the new record on the Cases Home page.
- To delete the case, click Delete.
- To find and merge duplicate records of this case, click Find Duplicates.
- To create an article from the record, click Create Article.
- To track changes made to the case over time, click the View Change Log link.